Complaints Procedure

 

We aim to give you the best possible service.  However, if at any point you become unhappy or concerned about the service we have provided, inform us immediately, so that we can do our best to resolve the problem.  In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then you can e-mail our office at info@divinelegalpractice.co.uk to put your complaint in writing. Making a complaint will not affect how we handle your case. 

 

The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. You can raise your concerns with the Solicitors Regulation Authority  

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What to do if we cannot resolve your complaint

If we are unable to resolve your complaint ourselves the Legal Ombudsman may be able to help you. The Legal Ombudsman will look at your complaint independently and this will not affect how we handle your case. You must have tried to resolve your complaint with us first before the Legal Ombudsman accepts a complaint for investigation.  

 

If making a complaint to the Legal Ombudsman, you must do so:

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• Within six months of receiving our final response to your complaint AND

• No more than one year from the date of the act or omission being complained about; OR

• No more than one year from the date when you should reasonably have known that there was cause for complaint

 

If you would like more information about the Legal Ombudsman, please contact them.

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Contact Details:

Visit: www.legalombudsman.org.uk
Call: 0300 555 0333 between 9am to 5pm.
Email: enquiries@legalombudsman.org.uk 
Legal Ombudsman P O Box 6167, Slough, SL1 0EH

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